How Amazon’s DSP Program Generated $26 Billion in Revenue for Owners

“Amazon and the Delivery Service Partner (DSP) program have been a game-changer for us and given us the opportunity to pursue our dreams as business owners,” said Sal Caiazzo, owner of Regional Express Inc., a DSP from Amazon. “Celebrating four years as a DSP is a big milestone for me, and I’m really looking forward to seeing the program continue to grow and serve my community.”

The Evolution of the Amazon DSP Program

Regional Express Inc. is an Amazon DSP, a small delivery company that delivers packages on behalf of Amazon. We proudly launched the DSP program in 2018, both to add capacity to our transportation network as our customer base grew and to enable the next generation of entrepreneurs to establish and grow their own delivery businesses. . Developing a world-class network requires building great teams and understanding local communities, and we believed small local businesses were the best way to achieve this goal. As we celebrate DSP’s fourth anniversary, we’re proud of the choices we’ve made to establish a program that empowers so many small business owners to succeed for themselves, our customers, and the communities they serve.

“The DSP program has opened so many doors for us and the team. We’ve been able to invest in our people and reward them, and many of the people who started with us are now part of the leadership team here.

Mileidy Martinez

Owner of Milum Express LLC

When we started in 2018, we hired nearly 180 owners in our first year of operation. Our primary focus was to share our operations and logistics expertise, as well as the tools, technology and financing needed to support business owners as they build their businesses. Then we focused on learning and applying feedback from DSPs and their teams to improve the program every day. Today, Amazon has more than 3,000 DSPs worldwide, employing more than 275,000 drivers, who safely deliver more than 10 million customer packages every day. Together, we have generated over $26 billion in revenue for their small businesses and positively impacted many communities around the world.

The DSP program expands across the world

In 2020, we were excited to expand DSP to more countries and communities around the world. We started by launching operations in Canada, the United Kingdom, Spain and Germany. The DSP program supports Amazon deliveries worldwide and is present in more than 14 countries, including France, Italy, Ireland, Brazil, the Netherlands, India, Belgium and Portugal. ‘Austria. We recently launched the program in Saudi Arabia, which is the first country in the Middle East where the DSP program operates.

“A hallmark of the success of the DSP program has been the exceptional partnership we have had with DSP owners. Their willingness to share their feedback on how to improve the DSP experience has enabled us to develop and expand the program in ways we never thought possible,” said Parisa Sadrzadeh, vice president of Amazon’s Global Delivery Service Partner Program. “It is through their continued work, commitment, and dialogue that we’ve been able to expand into new communities, improve our fleet to better support drivers and the environment, create new jobs and ownership opportunities, and support our customers. This partnership has been the driving force behind a program that has touched the lives of hundreds of millions of people.”

Empower entrepreneurs

Along the way, we recognized the importance of supporting underrepresented communities to ensure they too had the tools to become successful entrepreneurs. That’s why we’ve launched incentive and grant programs to reduce and eliminate barriers to Veterans, women, Blacks, Latinx and Native Americans contractors. In total, we have committed nearly $7 million globally and supported hundreds of entrepreneurs through these grants.

So what’s next for the DSP program? We are excited to support the next generation of DSPs by creating more opportunities that inspire business ownership. Earlier this year, we launched the Road to property program, where we provide high-performing associate delivery drivers and DSP team members the opportunity to develop and retrain through access to education, hands-on experience and resources, to that they can become an Amazon DSP. The program provides pathways for these talented individuals to advance their careers and achieve their dreams of starting their own business. We intend to expand the program so that hundreds more can start their own businesses. We are also deeply committed to ensuring that across our on-road operations we innovate to reduce carbon emissions as part of our Climate commitment commitment to be net zero carbon by 2040. We plan to bring thousands of custom electric delivery vehicles in more than 100 US cities by the end of this year and 100,000 in the US by 2030.

We are incredibly proud of the work we have done hand in hand with the DSP community over the past four years. We look forward to continuing our partnership and providing DSPs and their teams with new opportunities and resources for long-term success. Read on because we recognize two DSPs that have been part of the program from the start.

Salvatore Caiazzo, owner of Regional Express Inc., Atlanta, Georgia

A first-generation American born to Italian immigrants, Sal Caiazzo grew up on Long Island, New York, and now resides in Georgia with his wife Grace, who is also his business partner.

Caiazzo has a background in architecture and urban planning, and after several years working in New York, he and his wife were ready to try something – and somewhere – new. They moved to Georgia to start a career in the transportation industry. A few years after their move, Caiazzo heard about Amazon’s DSP program through word of mouth and decided to apply.

Since the DSP program began four years ago, Caiazzo’s company, Regional Express Inc., has grown rapidly to nearly 200 employees with locations in Ohio, Pennsylvania and Georgia.

Caiazzo’s advice to newbie DSPs is to focus on security. “That’s the most important thing,” he said. “And Amazon sets you up with the framework and resources you need to ensure your team and your customers are always in good hands.”

When not at work with his team, Caiazzo enjoys playing lacrosse (on local teams and a travel team), spending time with his family and giving back to causes close to his heart.

Mileidy Martinez, owner of Milum Express LLC, Fort Lauderdale, Florida

Mileidy Martinez is seated at a table with cupcakes in front of her.  Her husband and son are standing behind her and smiling.

Like Regional Express Inc., Milum Express LLC is a family business. With several years of experience in the logistics industry, Mileidy Martinez and her business partner, who also happens to be her husband, were looking for ways to start working with Amazon.

“It was almost like it was meant to be,” Martinez said. “We were talking about how we wanted to get involved with Amazon, and right after we heard about an open house the company was having in the area for their new DSP program. We went there and we knew we had to be part of it.

Since joining the DSP program in 2018, Milum Express LLC has grown to include a team of nearly 250 people and operates four locations across South Florida in Groveland, Clearwater, Doral and Fort Lauderdale.

“We feel really lucky to have had this opportunity,” added Martinez. “The DSP program has opened so many doors for us and the team. We’ve been able to invest in our people and reward them, and many of the people who started with us are now part of the leadership team here.

The family business also now extends beyond husband and wife. The couple’s children, a daughter who is in college and a son who just graduated, already work for the company and love it.

“My husband and I did everything together,” Martinez said. “We made all the decisions together and we built this together. We are delighted that our children are also delighted to be part of Milum Express.

When asked what advice she would give to those considering applying to the DSP program, Martinez replied, “Worth it. You just need to stay focused and treat everything as a learning experience. Amazon gives you the tools you need, and with hard work and persistence, you can build something truly awesome.

Learn more about Amazon Delivery Service Partner Program and delivery driver opportunities.

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